Identify positive techniques for conflict resolution and mediation.

• A. Prioritize winning and being right
• B. Make understanding the priority, be willing to disagree and listen to others' feelings
• C. Ignore conflicts and hope they go away
• D. Argue strictly by facts without listening

Answer: (B)

Positive conflict resolution in an early childhood setting centers on understanding others, communicating openly, and validating feelings. When you make understanding the priority, you invite dialogue rather than defensiveness, and being willing to disagree shows respect for different viewpoints. Listening to others’ feelings helps you uncover the real needs behind the dispute and find solutions that work for everyone. Practices like reflective listening, paraphrasing, and using “I” statements are helpful mediation skills that support this approach. Focusing on winning or being right tends to shut down conversation and escalate tension, ignoring conflicts leaves issues unresolved, and arguing strictly by facts without listening neglects emotions and perspectives.